Laundry Last Year Question And Answer

Part A

1. Procedure for Condemning Linen:

1. Regular Inspection: Conduct regular inspections of linen items for wear and tear, stains, and damage.
2. Damage Assessment: Evaluate the extent of damage to each item.
3. Set Condemnation Criteria: Establish clear criteria for condemning linen, such as:
   • Excessive wear and tear
   • Irreparable stains
   • Holes or tears
   • Fading or discoloration
   • Shrinkage beyond acceptable limits
4. Segregation: Separate condemned linen from usable items.
5. Disposal: Dispose of condemned linen responsibly, either by recycling or proper waste disposal methods.

2. Procedure for Exchange of Linen:

Steps:

1. Guest Request: Guest places a request for linen exchange.
2. Room Attendant Collection: Room attendant collects used linen and places it in a designated soiled linen bag.
3. Transportation to Laundry: Soiled linen is transported to the laundry department.
4. Sorting and Inspection: Linen is sorted based on type and inspected for damage or stains.
5. Laundry Process: Linen is washed, dried, and ironed according to specific requirements.
6. Quality Check: Quality control checks are performed to ensure linen is clean, fresh, and ready for use.
7. Storage: Clean linen is stored in designated areas, organized by type and size.
8. Issue to Housekeeping: Clean linen is issued to housekeeping for distribution to rooms.
9. Room Attendant Delivery: Room attendant delivers fresh linen to the guest room.

3. Par Stock Levels and Stocktaking:

Par Stock: The optimal quantity of linen items required to maintain smooth operations. It’s determined by factors like room occupancy, laundry cycle time, and loss factors.

Stocktaking: A process of physically counting and verifying the quantity of linen items in inventory. It helps to:

• Identify shortages or excesses.
• Monitor linen usage and wastage.
• Adjust par stock levels as needed.
• Prevent stockouts and overstocking.

4. Linen Chute:

A linen chute is a vertical shaft or pipe used to transport soiled linen from guest rooms to the laundry department. It helps in efficient linen collection and reduces manual labor.

5. Major Equipment Required for Laundry:

• Washing machines
• Dryers
• Ironing machines
• Calenders
• Sewing machines
• Linen carts
• Utility sinks

6. Classification of Stains According to Origin:

• Food Stains: Stains from food and beverages, like wine, coffee, and sauces.
• Body Stains: Stains from sweat, blood, or other bodily fluids.
• Chemical Stains: Stains from chemicals like ink, bleach, or hair dye.
• Soil Stains: Stains from dirt, mud, or other environmental factors.

7. Dry Cleaning:

Dry cleaning is a cleaning process that uses chemical solvents to remove stains and dirt from fabrics. It is suitable for delicate fabrics that cannot be washed with water.

Dry Cleaning Procedure:

1. Spot Cleaning: Pre-treating stains with specific solvents.
2. Dry Cleaning Process: Immersing the garment in a specialized dry cleaning solvent.
3. Drying: Removing the solvent from the garment.
4. Finishing: Pressing and finishing the garment to restore its original shape and appearance.